Last updated 10 November 2026

Refunds & Cancellation Policy

1. Current Service Status

Bardsen Hosting is currently operating in an informational preview stage. All catalog hosting plans and server tiers are marked as unavailable (stock = 0), and no commercial sales, subscriptions, or credit card charges are processed at this time. The refund and withdrawal policies set forth below govern accounts when commercial billing is active.

2. Cancelling Your Service

• How to cancel: You can cancel your subscription at any time directly through your account dashboard under Services, or by emailing support@bardsen.gg. There are no cancellation fees or hidden penalties.
• End of billing period: When you submit a cancellation request, your server or bot will remain active and fully accessible until the conclusion of your current paid billing cycle. At the end of the period, the service is terminated, and the instance, databases, and panel backups are permanently deleted.
• Immediate cancellation: If you select immediate cancellation, your service is stopped and deleted immediately upon request.
• Download your data first: You are strictly responsible for downloading your Minecraft worlds, bot code, database exports, and website files prior to service deletion. Deleted files and panel backups cannot be recovered.

3. Refund Policy and 14-Day Consumer Right of Withdrawal

When commercial billing is enabled, the following refund rules apply:

• General policy: Monthly hosting subscriptions are non-refundable once the billing cycle has begun, except as provided below or required by mandatory statutory consumer protection laws.
• Statutory 14-day consumer right of withdrawal: If you are a consumer residing in Norway, the European Economic Area (EEA), or the United Kingdom, you have a statutory right to withdraw from a new contract within 14 days of purchase without stating a reason. When placing an order, you expressly request that server provisioning and hosting service delivery begin immediately during the 14-day withdrawal period. If you exercise your right of withdrawal within these 14 days, we will refund your payment minus a prorated deduction proportional to the number of days the service was made available prior to withdrawal. For example, if you cancel after 4 days of a 30-day billing cycle, you receive a refund for the remaining 26 days (26/30 of the fee).
• Renewals and plan upgrades: The 14-day statutory right of withdrawal applies exclusively to initial new orders. Automated monthly renewals of existing running services and intermediate resource upgrades do not constitute new contracts and are non-refundable.
• Infrastructure and prolonged outages: If your hosting service experiences severe, prolonged downtime caused directly by hardware, network, or power failures within our infrastructure control, you may request service compensation. We will provide appropriate service credits or a prorated refund for the affected outage duration.
• Method of reimbursement: Approved refunds are credited back to the original payment method (credit card or debit card via Stripe) within fourteen (14) calendar days of receiving your valid withdrawal notice.

4. Forfeiture of Refund Rights

You expressly forfeit all rights to a refund, service credit, or reimbursement in the following situations:

• Acceptable Use Policy violations: If your server, bot, or website is suspended or terminated for violating our Terms of Service or Acceptable Use Policy (including DDoS attacks, port scanning, malware distribution, cryptocurrency mining, harassment, copyright infringement, spam, or API abuse), no refund will be issued for any remaining time.
• Payment disputes and chargeback abuse: You agree to contact us at support@bardsen.gg to resolve any billing discrepancy before requesting a chargeback from your bank or card issuer. Initiating an unjustified chargeback or payment reversal without first contacting support will result in immediate service suspension and account review.

5. How to Submit a Cancellation or Withdrawal Request

To exercise your right of withdrawal or request cancellation, send a clear statement to support@bardsen.gg or submit a support ticket from your account. You may use the standard statutory withdrawal form template below (copy and paste into your email), but its use is not mandatory:

To: Bardsen Hosting (support@bardsen.gg)
I hereby give notice that I withdraw from my contract for the provision of the following hosting service: [Insert plan name, e.g., Starter Minecraft Server, Discord Bot Host, or WordPress Site]
Ordered on: [Insert order date]
Customer name: [Insert your full name]
Customer account email: [Insert account email address]
Date of request: [Insert today's date]

See also: Terms of Service · Privacy Policy